Job description

Designation Executive Customer Care

About Rentokil PCI
Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was
formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company
in India, and Rentokil, the worlds leading pest control brand. Rentokil PCI aims to set new standards for
customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com


About the Role:
The Customer Care Executive is responsible for the contact management to strengthen the customer
relationship which is the key for the retention.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration
with the internal team and external stakeholders.Job Responsibilities:
Should be able to set the targets for the renewals based on the month portfolio
To support the branches for the retention, renewals & increase the branch revenue via price increase &
up selling
Compliant Management- To identify & resolve the customers complaints within the specific timelines
Alert Account Management- To identify the alert customer & bring the possibility of the revival of the
accounts
To provide recommendations & suggestions to the branch for the improvement
Conduct regular review & terminate the non-revival accounts
Should be able to analyse data and over the challenging areas to improve month-on-month
performance.
Should be able to share the monthly dashboard with the analysis and recommendations


Key Result Areas:
Managing Residential & Commercial Renewals Deliver budgeted profit through Price Increase
Lead Generation and self conversion
Customer Retention


Competencies (Skills essential to the role):
Attentiveness.
Clear communication skills.

Ability to use positive language.
Time management skills
Data Analysis
Educational Qualification / Other Requirement:
Graduation
Role Type / Key working relationships:
Individual Contributor
Internal team
External stakeholders


What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people who make our
company what it is. We believe in: Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Role: Customer Success, Service & Operations - Other
Industry Type: Facility Management Services
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate

Key Skills
Client Retention Customer Relationship Upsell Upselling Lead Generation Renewals Customer Retention Compliant Management Client Satisfaction