Job description
The Associate, Customer Delight acts as a liaison between the organization and customers. As a passionate animal lover, s/he will play a critical role in helping and supporting our customers to make the right choices for their pets.

S/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers.

Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times
Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
Identifying and assessing customers needs to achieve satisfaction
Building sustainable relationships and trust with customer accounts through open and interactive communication
Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Providing accurate, valid and complete information by using the right methods/tools


Minimum Qualifications, Skills and Competencies
Graduate/ Post Graduate degree in any discipline
Proven customer support experience or experience as a client service representative (2-5 years of experience)
Excellent communication (verbal and written) skills in Hindi and English
Customer orientation and ability to adapt/respond to different types of characters
Good listening ability to understand customer issues very clearly and provide resolution
Ability to function independently as well as in a team, multi-task in a high-energy environment
Demonstrated ownership to resolve challenging customer issues, escalating when necessary
Ability to maintain regular and reliable attendance, including the daily schedule; operational
flexibility with the working schedule may be expected to work weekends, holidays and event
Familiarity with Microsoft Office especially Word and Excel
Role: Customer Retention - Non Voice
Industry Type: Film / Music / Entertainment
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Non Voice

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Customer Care Associate Excel Sales Client Service Representative Customer support Customer service MS Office Operations