Job description
Project Requirement

- Ability to Work from Office as per the project requirement is expected

WORK LOCATION
REDISOLVE SOFTWARE PVT LTD
No.135, Sankar Nagar, Ground Floor, Salem - 636007
Landmark - Near Anna Park
Interview Location
Salem (The above address - Timings 09:00 AM to 01:00 PM)
Interview Support Contacts # 9361804263 / 9841980956


Roles and Responsibilities :


- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each mail / chat in accordance with company standards.
- Provide/take relevant information and update the system/s accordingly
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle customers
- Maintain Superior quality service by following organization standards


Important -
Walk-in
contact only if you are willing to adhere to the above.
Contact Person:
Beniel A - 9361804263 (09:30 a.m. to 06:00 p.m. Monday to Saturday)
Thamarai Selvam 9841980956 (11:00 a.m. to 05;00 p.m. Monday to Friday)

Perks and Benefits
# Rotational shifts # PF, ESI or Group Insurance # Overtime pay # Free of cost Soft Skill Training,


WORK FROM OFFICE
NON-VOICE PROCESS INTERNATIONAL BPO
WILLING TO WORK IN THE EARLY MORNING SHIFT (Shift starts from 04:30 AM)/ ROTATIONAL SHIFT



Role: Customer Engagement
Industry Type: BPO / Call Centre
Department: Sales & Business Development
Employment Type: Full Time, Permanent
Role Category: Sales Support & Operations
Education

UG: Other Graduate
PG: Other Post Graduate
Doctorate: Other Doctorate

Key Skills
Non - voice based process chat support executive web email executive web chat officer Service Quality online chat officer web email representative Chat online chat representative web chat executive