The Cluster Lead Operations will be responsible for overseeing and managing the operational activities across Mumbai within a designated cluster. This role requires strategic planning, effective resource management, and process optimization to ensure operational excellence, efficiency, and the achievement of business objectives.

Key Responsibilities:

Operational Leadership:

• Oversee daily operations across the assigned zone, ensuring smooth and efficient processes.

• Manage and lead a team of operations managers, supervisors, and frontline staff.

• Implement operational strategies to improve productivity and service quality.

Performance Management:

• Monitor key performance indicators (KPIs) to track operational effectiveness.

• Identify areas for improvement and implement corrective actions as needed.

• Drive continuous improvement initiatives across all operational processes.

Resource Management:

• Manage resource allocation, including manpower, equipment, and budgets.

• Ensure optimal utilization of resources to meet operational goals.

Compliance & Risk Management:

• Ensure compliance with company policies, industry regulations, and safety standards.

• Identify operational risks and develop mitigation strategies.

Stakeholder Collaboration:

• Coordinate with cross-functional teams (logistics, finance, HR, etc.) to support Operational Goals.

• Build strong relationships with internal and external stakeholders.

Reporting & Analysis:

• Prepare regular reports on operational performance, highlighting achievements, challenges, and opportunities.

• Analyze data to make informed decisions and drive improvements.

Qualifications:

• Bachelors degree in business administration, Operations Management, or a related field (Master’s preferred).

• Proven experience (5+ years) in operations management, preferably in Ecommerce Health Sector (Warehouse Operations)

• Strong leadership and team management skills.

• Excellent problem-solving, analytical, and decision-making abilities.

• Proficiency in MS Office and operational management tools/software. Skills:

• Strategic thinking and planning

• Strong communication and interpersonal skills

• Time management and organizational abilities

• Adaptability and resilience in fast-paced environments

• Data-driven decision-making Work Conditions:

• Should be flexible to travel within cities of the specified zone and other locations if there is requirement

Role: Operations - Other

Industry Type: Pharmaceutical & Life Sciences

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

About company

Thyrocare Technologies Limited is Indias first fully automated diagnostic laboratory with a focus on providing quality at affordable costs to laboratories and hospitals. With a Centralized Processing

Laboratory in Mumbai, India for esoteric tests and Regional Processing laboratories in 8 major metro cities in India and other parts of Asia, we perform more than 200,000 clinical chemistry investigations on about 50,000 specimens every day. Thyrocare is Indias 1st private lab to be approved by ICMR for COVID-19 Testing.