Role & responsibilities

Manage client experience of Priority Clients & Partners.
Manage and track all service requests from priority clients and partners.
Ensure resolution to client/partner QRCs within defined TAT.
Ensure timely coordination & update to clients/partners on regulatory changes.
Independent
Co-ordination with key clients Coordinate with internal teams, including technical support, operations, and sales, to address client issues and inquiries.
To raise the service bar leading to WOW factor to clients thus ensuring increased business to the firm

Preferred candidate profile

Any Graduate or Post-graduate Freshers.
Fluent Verbal & Written communication.
Excellent problem-solving skills.

Location
Ahmedabad, Bangalore, Delhi, Kolkata, Mumbai, Cochin, Pune, Hyderabad
Interested candidates can also email their CVs to [email protected]


Role: Customer Success, Service & Operations - Other
Industry Type: NBFC
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other

Education
UG: Any Graduate
PG: Any Postgraduate

Key Skills
Communication Skills Written Communication Verbal Communicationclient engagemnent