• Qualification: Graduate
• Minimum 2 years of international customer service experience supporting chat or mobile messaging channels.
• 5 days working and 2 days off.
• Should be ok with night shift, Sat & Sunday weekly off
• Typing speed of at least 50 WPM with 90% accuracy
• Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
• Multitasking: Ability to Toggle Between Screens/Tools
• Excellent communication skills.
• Salary: Up to 5 LPA
• Work Location: DLF Cyber city, Gachibowli, Hyderabad
• 2-way cab facility will be provided.
• If interested please share your CV to [email protected]

Roles & Responsibilities:

• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (web chat, mobile messaging, etc.)
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer.
• Enhance our customers experience by identifying opportunities to offer products based on Cardmembers needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our customers and enable them to get the most from our online and mobile platforms.
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications.

Role: Chat Support

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

About company

Hinduja Global Solutions is an Indian pure play business and service provider headquartered in bangalore, and part of the Hinduja Group. Formerly known as HTMT Global, the company re-branded itself as HGS in line with the group policy. It has over 40000 loopemployees worldwide with a large employee base in India.