The Assistant Store Manager assists the Store Manager in managing all aspects of the store, including sales, staff, inventory, and customer service. They ensure smooth operations while fostering a positive shopping experience for customers. The Assistant Store Manager may also step in as the acting Store Manager in the absence of the manager.

Key Responsibilities:

1. Team Leadership & Staff Management:

• Supervise, train, and motivate the store team to meet performance goals.
• Assist with staff scheduling, ensuring adequate coverage for daily operations.
• Conduct performance evaluations and provide feedback to team members.
• Resolve customer service issues and provide guidance to employees in handling customer concerns.

1. Sales & Customer Service:

• Help create and implement sales strategies to drive store sales.
• Maintain high levels of customer satisfaction through excellent service.
• Assist customers with product inquiries, returns, and complaints.
• Work with the store manager to develop promotional events and initiatives.

1. Inventory & Stock Management:

• Oversee inventory levels and assist in managing stock replenishment.
• Ensure products are properly displayed, organized, and maintained.
• Assist in inventory counts, stock rotations, and managing stock discrepancies.

1. Store Operations:

• Help manage the daily opening and closing procedures.
• Monitor cash register activities and handle customer transactions as needed.
• Ensure compliance with safety and security regulations.
• Maintain store cleanliness and ensure the store is visually appealing.

1. Administrative Tasks:

• Assist in preparing and reviewing sales reports and store performance metrics.
• Handle basic administrative duties such as filing, ordering supplies, and tracking store expenses.
• Help with implementing and enforcing company policies and procedures.

1. Training & Development:

• Assist with training new employees on store procedures, customer service expectations, and product knowledge.
• Encourage team development and promote a positive working environment.
• Help identify staff training needs and organize development programs.

Qualifications:

• Experience: Previous experience in retail or a leadership role in a customer service environment, typically 2+ years.
• Education: High school diploma or equivalent; college degree preferred.
• Skills:
• Strong leadership, communication, and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to multi-task and work in a fast-paced environment.
• Proficiency in basic computer software (e.g., MS Office, POS systems).
• Knowledge of retail management software is a plus.

Working Conditions:

• May involve standing for extended periods.
• Must be available to work evenings, weekends, and holidays as required by store hours.
• Physical ability to lift and carry merchandise as needed.

Compensation:

• Competitive salary based on experience.
• Benefits package (e.g., health insurance, paid time off, employee discounts).
• Opportunities for advancement within the company.

Role: Assistant Store Manager

Industry Type: Retail

Department: Merchandising, Retail & eCommerce

Employment Type: Full Time, Permanent

Role Category: Retail Store Operations

Education

UG: Any Graduate

About company

Puma is a German multinational corporation who design and manufacture athletic and casual footwear, apparel, and accessories, headquartered in Herzogenaurach, Bavaria, Germany. Puma is the third largest sportswear manufacturer in the world. ion about your company profile, things you would want to highlight to jobseekers.