1. Training & Skill Development

• Participate in structured on-the-job training programs to acquire practical skills in various operational functions.
• Learn to operate, maintain, and troubleshoot equipment and machinery under supervision.
• Understand and apply safety protocols and quality standards relevant to the industry.

2. Operational Support

• Assist in daily operational tasks, including production, quality assurance, and maintenance activities.
• Monitor and report on production performance, stock usage, and inventory levels.
• Identify and address operational issues, escalating complex problems to senior staff.

3. Process Improvement

• Participate in continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Collect and analyze data to identify trends and areas for improvement.
• Collaborate with cross-functional teams to implement process enhancements.

4. Documentation & Reporting

• Maintain accurate records of training progress, operational activities, and performance metrics.
• Prepare and present reports on key performance indicators (KPIs) and other relevant data.
• Ensure compliance with regulatory requirements and company policies through proper documentation.

🛠️ Essential Skills

• Technical Aptitude: Ability to learn and apply technical skills related to operations and machinery.
• Problem-Solving: Capable of identifying issues and proposing effective solutions.
• Attention to Detail: Ensuring accuracy in tasks and adherence to quality standards.
• Communication: Effective verbal and written communication skills.
• Teamwork: Ability to work collaboratively in a team environment.
• Adaptability: Willingness to learn and adapt to new processes and technologies.

🎓 Qualifications

• Education: Typically, a high school diploma or equivalent; some positions may require a diploma or degree in a relevant field.
• Experience: Entry-level position suitable for freshers or individuals with limited experience in operations.
• Certifications: Relevant certifications in safety, quality assurance, or specific technical areas may be advantageous.

📍 Career Path & Growth

• Entry-Level: Apprentice - Operations
• Mid-Level: Operations Associate / Technician
• Advanced Roles: Operations Supervisor / Manager

About company

Startek is a global provider of Customer Experience (CX) management solutions, offering services like omnichannel CX, digital transformation, and enterprise technology services. They serve a wide range of industries, from Fortune 500 companies to startups. Startek employs over 40,000 CX experts across 13 countries, both in-center and via work-from-home options, ensuring global reach and local connection.